Refund & Returns Policy

As a consumer you may withdraw from your purchase within 14 days of receiving the goods, without giving a reason. Tell us by email at [email protected] with your order number, then send the items back within 14 days of that message.

• Returnable — unopened products in their original, undamaged sealed packaging, with the best-before date still comfortably in the future.
• Not returnable — opened or partially eaten food, products whose seal has been broken for hygiene reasons, and items personalised for you. This follows the food-hygiene exception to the right of withdrawal.
• Always covered — items that arrive damaged, spoiled, past their best-before date, incomplete or different from what you ordered. Those are our responsibility regardless of the 14-day window.

Send us a photo of the parcel and the affected items within 14 days of delivery and we will send a replacement or refund you in full, including delivery costs. Please do not eat a product that looks spoiled. You do not need to return damaged food unless we ask you to.

For a change-of-mind return you pay the return postage. If the fault is ours — wrong, damaged or spoiled goods — we cover it and will send you a prepaid label.

We refund to the same bank account the payment came from, within 14 days of receiving the returned goods or your proof of return. Refunds cover the item price and standard delivery; any extra you paid for express delivery is not refunded. Because orders are charged in euro, refunds are also issued in euro and your bank's conversion rate on the day applies.

An order that has not yet shipped can be cancelled at no cost — just email us. If you have not transferred payment yet, an unpaid order is released automatically after seven days.

This policy sits alongside your statutory rights for defective goods and does not limit them in any way.