Acceptable Use Policy
A short list of things that keep the shop safe and pleasant for everyone.
Last updated: 16 September 2026
1. Scope
This policy applies to everyone who visits the website, creates an account, submits a form or contacts us. It forms part of our Terms of Service.
2. Prohibited activity
- Placing orders with someone else's identity, address or payment details.
- Scraping, mass-downloading, mirroring or reselling our content, catalogue data or images without written permission.
- Probing, scanning or overloading the website, bypassing access controls, or uploading malware.
- Automated bulk ordering, price monitoring bots, or interfering with stock availability for other customers.
- Using the site to break any applicable law or to infringe someone's rights.
3. Content standards
Anything you send us — messages, reviews, account details — must be accurate, your own to share, and free of insults, hate speech, threats, spam or advertising. Do not include other people's personal data without their consent.
4. Resale and business use
The shop sells to consumers for personal consumption. Bulk purchases for resale need our written agreement — write to [email protected] and we will happily discuss wholesale.
5. Enforcement
If this policy is breached we may remove content, cancel orders, suspend or delete an account, block access, and report serious cases to the authorities. Where we can, we will explain the reason first.
6. Reporting a problem
Seen abuse, a security issue or content that shouldn't be here? Email [email protected] with the details and we will look into it promptly.
Questions about this policy?
Write to [email protected] or use our contact page.